Shipping and Payments
We ship very quickly - in most cases we will pack and visit the post office the same day if your order is received before 12pm! Shipping costs are calculated automatically on checkout based on the combined order total. We have been shipping across the US and Canada for some time now and our shipping calculator is pretty much dead on accurate. We don't charge handling or restocking fees of any kind and we don't inflate the prices of our products to cover any shipping costs.
48 Contiguous States
We use USPS First Class and in most cases your order will arrive within 1 to 3 business days. New York customers please note we must add 8.625% state sales tax on all orders.
Alaska and Hawaii
We use USPS First Class which will take a little longer to arrive than those packages sent to the lower 48 states. Please contact us if you have any concerns on the whereabouts of your package and we'll chase it up with USPS.
We use USPS Priority Mail International for Canada. This is a flat rate of $33 and a 'guaranteed delivery' of 3 to 5 business days. We've tried cheaper methods but they have proven unreliable with delays. We can export up to a maximum product value of $500 to Canada (per order/shipment, and this limit doesn't include the shipping cost).
We value the business from our friends around the World. We currently have some international dealers now stocking a number of our products, however if you reside outside the USA and don't have a reseller in your region, please contact us directly. Due to US export controls ('ITAR'), we are limited to $100 per order (product value only, not shipping cost) There are some countries we cannot export to.
Please note that we ship using USPS Priority Mail international at the flat rate of $39.60 for most small orders. The USPS website indicates this takes 6 to 10 business days but the fine print states that this is entirely dependent on origin, destination and customs delays. From our own experience, the average delivery time from the day we post to when it arrives to most international destinations was 3 to 4 calendar weeks - prior to covid-19, and now with delays throughout the international postage network it is often 5 to 6 weeks. The tracking information on the USPS website does not show exactly where the parcel is 100% of the time, as is the case with more expensive courier services.
Please contact us first if you have concerns about your order so we can files a missing mail search with USPS to check the actual status. We cannot accept responsibility for customs in the destination country delaying or seizing any orders. Please be aware of your own country's legal requirements before ordering, and please do not order if you don't accept these terms.
All our payments are processed through paypal. You do not need a paypal account to checkout, as paypal allows payment by credit card without needing to register for a paypal account. When checking out, please choose 'paypal' as the payment option in STEP 5, and then press 'confirm' in STEP 6 . Once the paypal screen opens you can either sign in with a paypal account or below this there is the option to 'Pay by Card' - click this button. Please contact us if you want to pay by check.
We send an order confirmation immediately after payment is made with your order number, postal address and all other order details. If you do not receive an order confirmation after completing the checkout, please check the junk folder of your email.